FAQ
indoravi · Customer Care
Frequently Asked Questions
A little clarity for every step of your shopping experience. Find information about ordering, payments, and after-sales support below.
Need a hand? Email service@indoravi.com.
01 / Orders & Your Cart
How Can I Place an Order?
- Select the product you would like to purchase and add it to your shopping cart.
- Proceed to checkout and enter your contact information and shipping details.
- Choose from the payment methods available at checkout.
- Apply any valid discount code before completing payment.
- Review your order details and shipping address, then complete your purchase.
After your order is successfully submitted, you will receive an order confirmation email with your order details. For assistance, contact service@indoravi.com.
Will I Receive an Order Confirmation?
Yes. After completing your purchase, an order confirmation email will be sent to the email address you provided at checkout. If you cannot find it, check your spam, junk, or promotions folder. If it is still missing, please email service@indoravi.com.
Can I Modify My Order After Placing It?
Please contact service@indoravi.com as soon as possible if you need to update your order information. Order changes can only be requested before the order enters the processing stage. Once an order has been processed or prepared for shipment, modifications may no longer be possible.
Can I Cancel My Order?
Cancellation requests may be submitted before your order enters the processing stage. Once fulfillment or shipping preparation has started, cancellation may no longer be available. To request a cancellation, email service@indoravi.com as soon as possible.
How Do I Manage Items in My Shopping Cart?
Before checkout, you can add products to your cart, review your selections, adjust quantities, and remove unwanted items. Check your cart before completing your purchase.
02 / Payments & Discounts
What Payment Methods Do You Accept?
Please refer to the payment options displayed at checkout for the methods available for your purchase. Payments are processed through payment providers.
How Does PayPal Checkout Work?
If PayPal is available at checkout:
- Select PayPal as your payment method.
- Follow the prompts to log in to your PayPal account.
- Review and confirm your payment.
- Return to our website after completing payment.
How Do I Use a Discount Code?
- Enter your valid code in the discount field at checkout.
- Apply the code.
- Confirm that the discount appears in your order total before completing payment.
03 / Returns & Order Issues
What Should I Do If My Order Contains Incorrect, Damaged, or Missing Items?
Please contact service@indoravi.com as soon as possible. Include your order number, details of the issue, and photos of any incorrect or damaged items you received, where applicable.
After reviewing the information, our team will work with you to provide an appropriate solution.
How Do Returns or Exchanges Work?
Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures. If you need assistance, email service@indoravi.com.
How Do I Start a Return?
Before returning any product, contact service@indoravi.com. Our team will provide return instructions and further assistance. Please do not send items back before receiving those instructions.
04 / Website & Privacy
Which Browsers Are Supported?
For the best shopping experience, we recommend using an updated version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older browser versions may not support all website functions.
Is Checkout Secure?
We use trusted payment providers and reasonable security measures to help protect your payment and personal information during transactions.
How Is My Personal Information Used?
Your personal information may be collected and used to process and fulfill orders, provide customer support, manage website services, and comply with applicable legal requirements. Please review our Privacy Policy for more details.
Still have a question? Contact service@indoravi.com. We’re here to help.